Policy

We strive to provide you with a seamless and enjoyable gaming experience. However, if situations arise where you need to cancel your participation in a contest or request a refund, here are the terms and procedures to guide you.

Cancellation by the User

Before the contest begins: You can cancel your participation in a contest as long as it is within the timeframe specified on the contest page. The entry fee will be credited back to your Fantasy India Sports account as balance.

After the contest begins: Once the contest has started, cancellations are not permitted. The entry fee will not be refunded as the results depend on real-world player performances.

Cancellation by Fantasy India Sports

• Minimum participant requirement not met: If the required number of participants for a contest is not met, Fantasy India Sports reserves the right to cancel the contest. In such cases, the full entry fee will be refunded.
• Technical issues: In the event of unexpected technical disruptions or other circumstances preventing fair gameplay, the contest may be canceled. In such cases, we will refund the entry fees and notify the affected users promptly.
• Policy violations: If a contest is terminated due to violations of our Fair Play Policy, we reserve the right to deny refunds.

Refund Policy

• Eligibility for Refund: Refunds are possible under the following circumstances:
  • Cancellation of the contest by Fantasy India Sports.
  • User cancellations before the contest begins.
  • Billing errors or payment issues.
• Refund Method: Refunds will be credited to your Fantasy India Sports account as balance. This balance can be used for future contests or withdrawn according to our withdrawal policy.
• Non-Refundable Cases: Refunds are not applicable in the following cases:
  • Disqualification due to policy violations.
  • Losses incurred due to actual player performances in the contest.
  • Requests made after the contest has started or ended.

Withdrawal of Account Balance

• Withdrawal Request: You can request a withdrawal of your account balance once the minimum withdrawal amount is met. Withdrawals will be processed to the payment method linked to your account.
• Processing Time: Withdrawal requests are typically processed within 3-5 business days. The exact duration depends on your payment provider.
• Withdrawal Fees: Fantasy India Sports may charge a small fee for processing withdrawals. This fee will be transparently displayed before the withdrawal is processed.

How to Request a Cancellation or Refund

• Contact: For cancellations or refunds, please reach out to our support team at [email protected]. Include relevant information, such as your account details, the affected contest, and the reason for your request.
• Request Review: Our support team will review your request and respond within 24-48 hours. Additional information may be requested to process your request.

Policy Updates

Fantasy India Sports reserves the right to amend this policy as needed. Changes will be published on this page. Please review the policy periodically. By continuing to use our services after a change, you agree to the updated terms.

Contact

If you have any questions or concerns about this policy, feel free to contact us at [email protected].